Refunds & Returns


Your satisfaction is our #1 priority.

 
 
If you are not satisfied with any of our products, please call us at 1-800-731-6379, email us at: care@aloisiabeauty.com or DM us @aloisiabeauty.
NEW UNOPENED/SEALED PRODUCT - DOMESTIC ORDER
We accept return of products that are in their original, sealed packaging, for a full refund of the purchase price - LESS all Shipping Charges - within 15 days of receipt of your order. (Note: Original Shipping Charges and Return Shipping Charges - if applicable - Will Be Deducted From Refund.) Returns cannot be accepted after 15 days of delivery to the address on the order. (Delivery date confirmed by USPS / UPS tracking.) To return a product please email or contact us at the above numbers/addresses and a return label can be sent. (You may also use your own label.)
OPENED/USED PRODUCT - DOMESTIC ORDER
We do accept returns of opened and/or used products for STORE CREDIT.  RETURNS are accepted within 10 days of receipt of your order. (Note: Original Shipping Charges and Return Shipping Charges - if applicable - Will Be Deducted From Refund.) Returns of OPENED/USED PRODUCT cannot be accepted after 10 days of delivery to the address on the order. (Delivery date confirmed by USPS / UPS tracking.) For all returns of opened and/or used product we will issue you a store credit that can be used on our site - less any shipping charges that may apply. To return a product please email or contact us at the above numbers/addresses and a return label can be sent. (You may also use your own label.)
 
INTERNATIONAL ORDERS
We do not accept returns, exchanges or refunds on any international orders and shipments, including those packages that are shipped to Canada, Australia, New Zealand, Austria, Norway, Germany, France, England, Spain, Taiwan, Japan or any other country not included in this list that may be added in the future. All sales to countries outside of the United State are FINAL.

We reserve the right to modify or change our RETURN POLICY at any time, without notice. We reserve the right to accept or deny the return of any used/opened packages at our discretion.